Return Policy Information Bravo Company USA, Inc. offers a 30-day return, refund and exchange policy.   You must contact (email or phone) Bravo Company USA, Inc. prior to any return to receive a RMA number.  All returns must include the original receipt and invoice, along with the billing address, shipping address, contact numbers, contact emails, and RMA number.  Returns, refunds, and exchanges will take up to two weeks, not including transit times. It is recommended that you return merchandise with a carrier that offers tracking numbers and full value insurance on the parcels.  Bravo Company USA, Inc. cannot be responsible for any packages that are lost while being shipped to us.  Please note, that USPS Priority mail does not offer tracking capabilities on packages, and they will only initiate a trace on packages after a 30-day waiting period. Items that are unused and in the original sealed packaging can be returned subject to a 10% restocking fee.  The return must include accessories, manuals, documentation, and registration that were shipped with the product. If the packaging has been opened on the unused product, the product can be returned subject to a 25% restocking fee.  The return must include accessories, manuals, documentation, and registration that were shipped with the product. Shipping charges and/or shipping costs are not subject to refunds. Products that are not subject to returns are custom configured products, used products, special orders, and items sold “as is” or “used”. Please contact customer service.  Thank you. Bravo Company USA, Inc.,   PO Box 341, Hartland,  WI  53029-0341 Phone:  1 - 877 - BRAVO CO  (1-877-272-8626) Local Phone: 262 - 367 - 4009 Fax:  262 - 367- 0989